2. PRIVACY & POPIA POLICY

2.1 Introduction

Vintage Cycles respects the privacy of customers and website visitors and is committed to protecting personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains what personal information Vintage Cycles may collect, why we collect it, how it may be used and the circumstances in which it may be shared.

2.2 Personal Information We May Collect

Depending on how you interact with us, Vintage Cycles may collect information including:

• Name and surname;
• Contact telephone number;
• Email address;
• Delivery address;
• Billing information;
• Information relating to products purchased;
• Payment-related information necessary to process transactions;
• Information provided when contacting us;
• Information provided through website forms;
• Information relating to returns, repairs, warranties or customer enquiries;
• Technical information relating to use of our website.

Vintage Cycles does not require customers to provide information that is unnecessary for the relevant transaction or service.

2.3 How We Use Personal Information

Personal information may be used to:

• Process and fulfil orders;
• Arrange deliveries and collections;
• Process payments;
• Communicate with customers;
• Respond to enquiries;
• Provide repairs, servicing and warranty assistance;
• Process returns and exchanges;
• Maintain customer and transaction records;
• Prevent fraud and protect our business;
• Improve our website and services;
• Send marketing communications where permitted by law and where applicable consent has been obtained;
• Comply with legal and regulatory obligations.

2.4 Sharing Personal Information

Vintage Cycles may provide relevant personal information to trusted third parties where reasonably necessary to provide a service to the customer.

These parties may include:

• Payment service providers;
• Courier and delivery companies;
• Website and hosting service providers;
• IT and technical service providers;
• Professional advisers where reasonably necessary;
• Government, regulatory or law-enforcement authorities where legally required.

Vintage Cycles does not sell customers’ personal information to third parties.

2.5 Payment Information

Online payments may be processed through third-party payment service providers.

Vintage Cycles does not intentionally store customers’ complete banking card details where such information is processed directly by an authorised payment provider.

Customers should also review the privacy policies of the relevant payment provider.

2.6 Website Cookies

The Vintage Cycles website may use cookies and similar technologies to improve website functionality, security, performance and user experience.

Cookies may also be used for website analytics or other legitimate website functions.

Users may manage certain cookie settings through their browser.

2.7 Security

Vintage Cycles takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

2.8 Retention of Information

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect legitimate business interests.

2.9 Customer Rights

Subject to applicable law, individuals may have rights relating to their personal information, including the right to request access to personal information held about them and to request correction of inaccurate information.

Requests relating to personal information may be directed to:

Email: info@vintagecycles.co.za

Vintage Cycles may require reasonable verification of the identity of the person making a request before providing access to personal information.

2.10 Direct Marketing

Where required by applicable law, Vintage Cycles will obtain the appropriate consent before sending direct electronic marketing communications.

Customers may request to stop receiving marketing communications.

2.11 Children

Vintage Cycles does not knowingly collect personal information from children for purposes that are not permitted by law.

Where applicable, parental or guardian involvement may be required.

2.12 Changes to this Privacy Policy

Vintage Cycles may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legislation.

The latest version will be published on our website.

Information Officer – Vintage Cycles
Email: info@vintagecycles.co.za
Telephone: 021 697 2292